Application // Field Service Operations
ServiceWorks.
Optimize every route. Dispatch every crew.
ServiceWorks runs field-service operations for multi-crew teams coordinating hundreds of jobs across routes, vehicles, and territories. Intelligent scheduling, route optimization, and live tracking replace manual dispatch with real-time visibility.
Every route planned by hand is money left on the road.
Dispatch lives in phone calls, text threads, and a whiteboard. Crews backtrack across the city, jobs get double-booked, and no one knows the real ETA until the customer calls.
ServiceWorks plans the day for you and replans it as the day changes.
Run the whole field operation from one screen.
Route Optimization
Re-sequence stops automatically to cut drive time and fuel, and re-balance the load across crews and territories.
Crew & Vehicle Scheduling
Assign every job to the right crew and vehicle by availability, skills, capacity, and proximity. No back-and-forth.
Territory Management
Separate distant service areas so crews work contiguous zones and waste less time on the road.
Live Tracking & Dispatch
See crews in real time, push updates to the field instantly, and adjust the day on the fly.
Job & Visit Tracking
Record service times, manage recurring visits and customer windows, and keep a full history of every job.
Time & Labour Insights
Scheduled against actual hours per crew, bottlenecks surfaced, and the data to staff for peak demand.
Customer & Site Records
Customers, properties, service histories, and job budgets, kept with the job. Nothing slips.
Live Dashboards
Crew utilization, route metrics, completion rates, and budget performance in one view.
More jobs a day, fewer miles between them.
Less time on the road, more jobs per day. Optimized routes lift revenue per vehicle.
Reassign a job by dragging it. Dispatch stops being phone tag.
Know every crew's real location and ETA, every hour of the day.
Scale without hiring more office staff. The system plans the routes.
ServiceWorks is built on The Platform and extends with any module you need.
Explore The Platform
See ServiceWorks on your routes.
Book a walkthrough. We will optimize one of your real routes live.